Cancellation Policy

At Soltmax, we recognize that situations arise where orders may need to be canceled. Our cancellation policy is meticulously crafted to accommodate such scenarios while ensuring a seamless experience for both our valued customers and our dedicated team.

Order Cancellation

Should you need to cancel an order, we encourage you to promptly reach out to our customer service team at [email protected]. If the order has not yet been processed, we can swiftly cancel it and issue a full refund. However, if the order has already been processed and is in transit, cancellation may no longer be feasible, and our established return and refund policy will come into effect.

Change of Mind

In the event of a change of heart regarding your purchase, our comprehensive return and refund policy will govern the process. Detailed instructions on initiating the return process can be found in our policy guidelines.

Incomplete or Incorrect Information

Providing accurate and complete information during the ordering process is crucial to ensure smooth processing. If, however, any inaccuracies or omissions occur, hindering the fulfillment of your order, we will promptly contact you to rectify the situation. Should the order remain unfulfilled due to incomplete or incorrect information provided, we will issue a full refund accordingly.

If you have any queries or apprehensions regarding our cancellation policy, please feel free to reach out to us at [email protected]. We are here to assist you every step of the way.