Privacy Policy

Effective Date: 12 Jul 2024

Soltmax (the “Site,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from our Site.

1. Collection of Personal Information

1.1 Personal Information We Collect

When you interact with our Site, we collect various types of Personal Information, including:

  • Device Information: Includes your IP address, browser type, operating system, and other details about your device. This information helps us ensure our Site operates smoothly and allows us to perform analytics for Site optimization.
  • Order Information: Includes your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. We use this information to process your orders, communicate with you, and provide customer support.
  • Customer Support Information: Includes any information you provide when contacting us for support. This helps us address your concerns and improve our service.

1.2 Purpose of Collection

  • Device Information: To accurately load our Site for you and to analyze Site usage for optimization.
  • Order Information: To fulfill orders, process payments, arrange shipping, communicate with you, and provide order confirmations.
  • Customer Support Information: To offer support and resolve issues related to our services.

1.3 Source of Collection

  • Device Information: Collected automatically through cookies and other tracking technologies when you access our Site.
  • Order Information: Collected directly from you during the purchase process.
  • Customer Support Information: Collected directly from you when you contact us.

2. Sharing Personal Information

We may share your Personal Information with third parties in the following scenarios:

  • Service Providers: We use third-party services to assist with processing payments, fulfilling orders, and providing customer support. For example, we use payment processors and shipping services.
  • Legal Compliance: We may disclose your Personal Information to comply with legal obligations, respond to legal requests, or protect our rights.

3. Behavioural Advertising

We use your Personal Information to provide targeted advertisements and marketing communications. This includes:

  • Google Analytics: To understand how our customers use our Site. Learn more about how Google uses your Personal Information here. You can opt-out of Google Analytics here.
  • Advertising Partners: We share information about your interactions with our Site and ads with our advertising partners through cookies and similar technologies. For more information about targeted advertising, visit the Network Advertising Initiative’s educational page.

To opt-out of targeted advertising, you can visit:

4. Cookies

Cookies are small files placed on your device to enhance your browsing experience. We use cookies for various purposes, including:

  • Essential Cookies: Necessary for the functioning of our Site.
  • Performance Cookies: To analyze how our Site is used and improve our services.
  • Advertising Cookies: To deliver and measure the effectiveness of advertisements.

You can control cookies through your browser settings. For more information on how to manage cookies, visit All About Cookies. Note that blocking cookies may affect your experience on our Site.

5. Data Security

We implement reasonable measures to protect your Personal Information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

6. Your Rights

Depending on your location, you may have rights regarding your Personal Information, including:

  • Access: The right to view the Personal Information we hold about you.
  • Correction: The right to request corrections to inaccurate or incomplete information.
  • Deletion: The right to request the deletion of your Personal Information.

To exercise these rights, please contact us using the information below.

7. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

8. Contact Us

For more information about our privacy practices, to exercise your rights, or to make a complaint, please contact us:

  • Address: 30 N Gould St #22392, Sheridan, WY 82801, United States
  • Phone: (+1) 234 388 1005
  • Email: [email protected]

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.