Privacy Policy

Effective Date: 12 Jul 2024

At Soltmax (“the Site,” “we,” “our,” or “us”), we are committed to respecting and protecting your personal information. This Privacy Policy explains in detail how we collect, use, store, disclose, and safeguard your information when you visit, browse, or make a purchase on our Site.

By using our Site, you agree to the practices described in this Policy.

1. Information We Collect

1.1 Types of Personal Information

We collect different categories of information depending on how you interact with the Site:

• Device Information
  • Your IP address, browser type, operating system, screen resolution, and referring websites.
  • Information about how you navigate the Site (e.g., pages visited, time spent, clicks).
  • This information is collected automatically to ensure the Site displays correctly, adapts to your device, and to help us improve performance and usability.
• Order Information
  • Personal details such as your full name, billing and shipping address, phone number, and email.
  • Payment information including credit/debit card details or other payment method details (processed securely by our payment partners; we do not store full card numbers).
  • Purchase history and order details, which allow us to confirm your order, deliver products, and provide customer support.
• Customer Support Information
  • Any personal data you share when contacting us via email, phone, chat, or forms (e.g., inquiries, complaints, or return requests).
  • This may include attachments, screenshots, or additional information necessary to resolve your issue.
• Marketing & Communication Preferences
  • Information about your preferences for receiving newsletters, promotional offers, or personalized recommendations.

1.2 Purposes of Collection

We collect information for the following reasons:

• Device Information: To load the Site accurately for you, prevent fraud, detect security risks, and analyze browsing patterns to improve site speed and design.
• Order Information: To process payments securely, ship products, send invoices and confirmations, notify you about order status, and provide after-sales support.
• Customer Support Information: To respond quickly to inquiries, resolve complaints, and continuously improve our services.
• Marketing Preferences: To send you relevant updates, exclusive promotions, and personalized product recommendations (only if you opt in).

1.3 How Information is Collected

• Automatically: Through cookies, log files, tags, pixels, and similar technologies whenever you use the Site.
• Directly from You: When you create an account, place an order, subscribe to our newsletter, or contact us for support.
• From Third Parties: For example, shipping carriers may provide tracking updates or payment processors may confirm payment status.

2. How We Share Your Personal Information

We do not sell your personal information. However, we may share it with trusted third parties when necessary:

• Service Providers
  • Payment Processors: To securely process your payments.
  • Shipping & Delivery Partners: To deliver your orders and provide tracking information.
  • Customer Support Tools: To manage inquiries and provide real-time assistance.
• Legal & Compliance
  • To comply with applicable laws, regulations, and legal proceedings.
  • To prevent fraud, enforce our Terms of Service, and protect the rights and safety of Soltmax, our customers, and partners.
• Business Transfers
  • In case of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the business assets.

3. Behavioural Advertising and Analytics

We use your information to deliver personalized marketing and better understand how customers use our Site.

• Analytics
  • We use Google Analytics and similar tools to analyze visitor behavior, including pages viewed, time spent, and referral sources.
  • This helps us improve our website design, product offerings, and customer experience.
• Advertising
  • We work with advertising partners (e.g., Google Ads, Facebook Ads, Bing Ads) to show you personalized ads based on your browsing history and shopping behavior.
  • These ads may appear on our Site or on third-party websites you visit.
• Opting Out
  • You can manage your advertising preferences and opt out of targeted ads using the following resources:
    • Facebook Ads Settings
    • Google Ads Settings
    • Bing Ads Settings
  • You may also use the Network Advertising Initiative’s opt-out page for broader ad network choices.

4. Cookies and Tracking Technologies

Cookies help us enhance your browsing experience by remembering your preferences and tracking activity.

• Essential Cookies: Required for basic site functions, such as remembering your cart or enabling checkout.
• Performance Cookies: Collect anonymous data to analyze how visitors use our Site, helping us improve navigation and performance.
• Functional Cookies: Store preferences (e.g., language, region) to personalize your experience.
• Advertising Cookies: Track browsing activity across websites to deliver relevant ads.

Managing Cookies:

You can disable or delete cookies via your browser settings. Please note that disabling cookies may limit functionality such as login sessions or checkout.

5. Data Security

We take data security seriously and use industry-standard measures, including:

• Encryption: Sensitive information (such as payment details) is transmitted securely via SSL/TLS encryption.
• Restricted Access: Only authorized employees and service providers have access to personal information when necessary.
• Monitoring & Testing: We regularly monitor our systems for vulnerabilities and update security measures as needed.

While we take strong precautions, no method of electronic transmission or storage is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have specific rights under applicable data protection laws (e.g., GDPR in the EU, CCPA in California). These rights may include:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Ask us to update or correct inaccurate or incomplete information.
• Right to Deletion: Request that we delete your personal information, subject to legal and operational requirements.
• Right to Restrict Processing: Limit how your data is used in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Opt Out of Marketing: Withdraw consent from promotional communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

To exercise any of these rights, please reach out using the contact information below.

7. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, services, or legal obligations.

• Updates will be posted on this page with the new “Effective Date.”
• In cases of significant changes (e.g., how we use your data), we will notify you via email or a notice on our homepage.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

Soltmax

📍 Address: 30 N Gould St #22392, Sheridan, WY 82801, United States

📞 Phone: (+1) 234-388-1005

📧 Email: [email protected]

If you are not satisfied with how we handle your inquiry, you may escalate the matter to your local data protection authority.