Refund & Returns Policy

At Soltmax, your satisfaction is our priority. While we take great care to ensure that every product meets our quality standards, we understand that there may be occasions when you need to return an item or request a refund. This policy explains the conditions under which returns and refunds are accepted, the steps you need to follow, and what you can expect throughout the process.

1. Return Process

  • Return Window: If you are not fully satisfied with your purchase, you may return it within 13 days of the purchase date.
  • Condition Requirements: To qualify for a return:
    • Items must be unused, unworn, and unwashed.
    • Items must remain in their original condition and packaging, including any accessories, tags, or manuals.
    • Proof of purchase (receipt or order confirmation) must be provided.

How to Initiate a Return:

  1. Contact our customer service team at [email protected].
  2. Include your order number, a description of the issue, and the reason for return.
  3. Our team will provide you with detailed instructions, including the return shipping address.
  4. Ship the item back to: Soltmax, 30 N Gould St #22392, Sheridan, WY 82801, United States.
  • Inspection & Notification: Once we receive your returned item, we will inspect it to ensure it meets our return requirements. We will then notify you via email about the approval or rejection of your return.

2. Refund Process

  • Approval of Refund: If your return is approved, we will process a refund to your original method of payment.
  • Refund Timeline: Refunds typically take 7–14 business days to appear, depending on your bank or card issuer’s policies.
  • Confirmation: You will receive an email confirmation once the refund has been processed on our end.
  • If Refund is Delayed: If you do not see the refund reflected in your account after 14 business days, please contact your financial institution. If you still need help, reach out to our team at [email protected].

3. Returns Exceptions

Please note that not all products are eligible for returns or refunds. The following items are non-returnable and non-refundable:

  • Customized or personalized items.
  • Sale, clearance, or final-sale items.
  • Products that have been opened, used, worn, or washed.
  • Items not returned with original packaging, accessories, or tags.
  • Items damaged or altered by the customer after delivery.

4. Eligibility for Returns & Refunds

You may be eligible for a return or refund if:

  • The product you received is not as described (e.g., incorrect size, color, or material).
  • The product arrives damaged or defective.
  • The product was never delivered.

To qualify, items must remain unused, in original condition, and returned within the 13-day window.

5. Defective or Damaged Products

If you receive a defective or damaged item:

  • Contact our customer service team immediately at [email protected].
  • Provide your order number, a description of the defect, and photos of the product and packaging.
  • Once verified, we will promptly arrange one of the following:
    • A replacement product sent at no additional cost.
    • A full refund to your original payment method.

6. Customer Responsibilities

  • Return Shipping: Unless the item is defective, damaged, or incorrectly shipped by us, you are responsible for covering return shipping costs.
  • Packaging: Please package items carefully to avoid damage during return transit. We cannot issue refunds for items damaged due to improper packaging during return shipping.

7. Contact Us

If you have any questions or concerns about this Refund & Returns Policy, please contact our customer support team at:

📧 Email: [email protected]

We are here to assist you and will respond promptly to ensure your concerns are resolved.

8. Thank You

We value your trust in Soltmax and strive to make your shopping experience as smooth and enjoyable as possible. Our goal is to ensure you feel confident and secure with every purchase.