Refund & Returns Policy

In the event that you are not satisfied for any reason, we offer a hassle-free return and refund policy for eligible items. Please review the following details:

Return Process

If you are not completely satisfied with your orders, you may return it within 13 days of purchase. To be eligible for a return, the item must be unused and in its original condition. It must be returned in the original packaging with the receipt or proof of purchase.

To initiate a return, please contact our customer service team at [email protected]. Include your order number and the reason for the return in the email. Our customer service team will provide you with further instructions on how to complete the return process. Then, please send the returned item to Soltmax at 30 N Gould St #22392 Sheridan, WY 82801, United States.

Once we receive your returned item, we will inspect it and notify you of the status. We will promptly provide an update regarding your refund.

Refund Process

Upon receiving and processing your returned item, we will initiate the refund to your original payment method. Typically, the refund process takes 7-14 working days to complete. However, please note that the exact time frame may vary based on your financial institution’s policies and processing times. You will receive a confirmation email once the refund has been processed on our end. If you do not see the refund reflected in your account after the specified period, we recommend contacting your bank or credit card company for further assistance. Should you have any questions or concerns about the status of your refund, please feel free to reach out to our customer service team at [email protected].

Returns Exceptions

The following items cannot be returned or refunded:

  • Customized or personalized products
  • Sale items
  • Products that have been opened or used
  • Products that are returned without the original packaging and accessories

Eligibility for Returns and Refunds

We accept returns and refunds under the following conditions:

  • If the product you receive is not as described, such as differences in design, size, or material compared to what was ordered, you are eligible for a return or refund.
  • If the product is not delivered or if the product does not match the original description, you can request a refund.
  • If the product you bought was not delivered.

Conditions for Returning Products:

  • To be eligible for a return, items must not be used or washed.
  • Products that have been altered in any way from their original condition are not eligible for a return.
  • Items must be returned with their original tags still attached.
  • Returns will not be accepted if the item differs from the original state due to reasons not caused by us.

Defective Products

Should you encounter any defects with the products received, please don’t hesitate to reach out to our customer service team immediately at [email protected]. Rest assured, we’ll promptly address the issue by providing a replacement for the defective item or issuing a refund.

If you have any questions regarding our return and refund policy, please do not hesitate to contact us at [email protected].