Shipping Policy

At Soltmax, we are dedicated to delivering your orders quickly, reliably, and with the highest level of care. This Shipping Policy outlines how we handle order processing, shipping methods, delivery timelines, and what to expect once you make a purchase on our Site.

1. Order Processing

  • Business Hours: Our team processes orders Monday through Friday, from 8:00 AM to 5:00 PM (EST).
  • Processing Timeframe: Orders are typically processed within 3–5 business days after payment confirmation. This includes order verification, packaging, and preparing items for shipment.
  • Order Confirmation: Once your order is processed, you will receive a confirmation email with your tracking details so you can monitor the status of your shipment.
  • Exceptions: Orders placed on weekends or public holidays will begin processing on the next business day. During high-demand seasons (such as holidays or promotional sales), processing may take longer due to increased order volume.

2. Shipping Timeframes

  • Standard Delivery: For most U.S. orders, the transit time is approximately 6–10 business days from the date of shipment.
  • Business Days: Please note that delivery times are calculated from Monday through Friday. Orders are not shipped or delivered on weekends or federal holidays.
  • Restricted Delivery Locations:
    • We ship to all U.S. states, including Alaska and Hawaii.
    • At this time, we are unable to deliver to P.O. Boxes or Military APO/FPO/DPO addresses.

3. Shipping Fees

  • Flat Rate: We apply a standard flat-rate shipping fee of $5.95 for all orders within the United States, regardless of order size or weight.
  • Promotional Shipping Offers: From time to time, we may offer free or discounted shipping as part of promotional events. These offers will be clearly displayed during checkout.

4. Shipping Delays

While we make every effort to ensure your order arrives within the estimated delivery timeframe, some delays may occur due to factors outside of our control, including:

  • Severe weather conditions (storms, hurricanes, snow, etc.).
  • Natural disasters or emergencies.
  • Unexpected surges in shipping volume (such as holiday seasons).
  • Delays from third-party carriers.

If your shipment is delayed beyond the expected timeframe, please contact us at [email protected], and our team will assist you in tracking and resolving the issue.

5. Address Accuracy

  • Customer Responsibility: Please double-check your shipping details before completing your order. Incorrect or incomplete addresses may cause delays or failed deliveries.
  • Address Corrections: If you realize you have entered the wrong address, contact us immediately at [email protected]. We will make every effort to update the address before your order is dispatched.
  • Limitations: Once an order has been processed or shipped, we may not be able to change the shipping address. In such cases, you may need to contact the carrier directly.

6. Lost or Damaged Packages

  • Lost Shipments: In the rare event that your package is lost in transit, please notify us right away. We will work with the carrier to investigate and arrange for a replacement or refund.
  • Damaged Items: If your package arrives damaged, please take photos of the package and the items, and contact us immediately at [email protected]. We will assist in filing a claim with the shipping carrier and ensure you receive a replacement or refund.
  • Timeframe to Report: Please report lost or damaged items within 7 business days of the delivery date (or expected delivery date if undelivered).

7. Contact Us

For any shipping-related inquiries, assistance with tracking, or special requests, please contact our customer support team:

📧 Email: [email protected]

Our team is here to help and will respond as quickly as possible to ensure you receive the best support.

8. Thank You

We sincerely appreciate your trust in Soltmax. Our goal is to provide you with fast, reliable shipping and outstanding customer service every step of the way.